DARPA balloon challenge - how social networks perform under pressure

MIT won last Saturday’s DARPA balloon challenge. The Defense Department’s research agency paid a $40,000 prize to the first party to correctly identify the exact location (longitude, latitude) of ten red 8-foot weather balloons anchored in public places around the U.S. It was an experiment to test the response and behavior of social networks toward a large-scale, time-specific task.


I learned about it Friday night from my college daughter back east. I quickly attempted to mobilize the geekiest members of my personal network. (yes, if you got a message from me on Saturday, I consider you a geek.) Taxing my RAM, my computer screen flickered e-mail, Facebook, Twitter accounts and other websites all day.  I called a friend who’s an over-the-road trucker, thinking his chances of seeing a balloon were greater. What I needed was LEGIONS of truckers. I wasn’t surprised to learn that the brains at MIT won before sundown. But how?

CNN reported Sunday that MIT incentivized their extensive network and helped it grow by passing on the prize in tiers: $2000 went to anyone who found a balloon and reported its location (let’s call her Alice), $1000 went to the person that referred the finder (B for “Bob”). $500 went to the person that referred that person (“Charlie”), and $250 to the person who referred “Charlie.” MIT’s invitation page: http://balloon.mit.edu/.

TIP: grow your network by aggressively rewarding the people who promote your operation. Referrals are golden!

The day before the challenge (Friday 12/4/09) MIT also reported the story to CNN’s citizen reporter page, called “iReport.”  These citizen networks are how news media outlets aim to keep up with social networks in getting the scoop on the news.

QUESTION: how are you regularly surveying your clients and/or involving them in your product/service development?

Yes, this is a glorified story of “word-of-mouth,” still and always the world’s most effective form of advertising. DARPA (and presumably MIT) will report more details on their findings later. See a map of the locations at the DARPA balloon challenge home page.

The Big Money Twitter 12

Slate’s financial page The Big Money rated the top 12 corporate Twitter accounts. They all have more than 1 million followers. They all post several times a day. They are useful to their customers by getting right to the deal, or by connecting with a very human, personal tone. Twitter is becoming essential in a cyber-fast marketing environment.

Small shops, non-profits and celebrities will find that building a following requires a facility with one’s smart phone. Ideas come at all hours of the day, and you will sometimes want to pull the car over and compose and send a good message.

There are hundreds, thousands of great ways to use Twitter. But please, edit thyself. Be interesting. No more dinner plans or bedtime announcements, unless you are inviting the rest of us to join you.

Tiger Woods - what damage control looks like

(This just in: Tiger Woods has handled the tabloids and his critics with today’s written apology posted to his website.  By acknowledging his “personal sins,” most people believe that Tiger is confessing to adultery, which is still considered a serious breach of integrity. Integrity is a sibling of credibility, and credibility means everything in the product endorsement world.)

Tiger Woods’ domestic issues aside, what are the marketing implications of his weekend “incident?” It depends.

First, remember that most endorsement contracts have a “morals” clause. If you get caught chasing children with lollipops, or torturing animals, don’t expect you will still be able to endorse anything. (Denver area radio talk show host Peter Boyles asked his audience if Tiger should rise above such tawdry business because “golf is a gentlemen’s game.” Have you ever heard the language on a PGA golf course? Never mind that professional athletes on the road are assaulted with all manner of temptation.)

Second, Americans are extremely forgiving of its sports heroes. For goodness sake, it took years for people to finally tire of Bobby Bonds’ steroid use and turn a disapproving eye, and that was after he eclipsed Hank Aaron’s home run record. There persists a campaign to get admitted gambler Pete Rose into the Hall of Fame. We’ll even put up with colossally bad judgment from Kobe Bryant or Alex Rodriguez, if they play for our team.

All that to say, in a few months, no matter what happens to his marriage, or for what reason, people will watch Tiger whenever and wherever he plays. If he keeps winning, his fan base will endure. (Winning is everything.)

If he patches things up at home, and if he goes on Oprah or 60 Minutes with a sufficient amount of mea culpa, he will be entirely forgiven, and he can hold on to most of his commercial largesse. (CNBC’s Darren Rovel grades Tiger’s major endorsement deals with Accenture, American Express, AT & T, Buick, Electronic Arts, Gillette, Nike, and Tag Heuer.)  Besides, the target audience for Tiger’s products are mostly adults and mostly men, and every guy in the room TOTALLY understands the issues in play.

Crisis communications is about speed (getting out in front of the story) and accountability. Here is what a full apology includes (not the “I’m sorry if anyone was offended”). The offender must:

• acknowledge that he has not met the public’s reasonable expectations (don’t run in to fire hydrants in the middle of the night),
• explain why he crossed the line (anger issues, substance abuse, temporary insanity, etc.), and
• what he will do to not repeat the offense (rehab, restitution, accountable relationships, good friends and strong family).

This public display requires looking into at the interviewer, eye-to-eye, and expressing both regret (which looks like sorrow) and responsibility (manning up, owning the issue, not flinching or deflecting or excusing). Don’t blame the tabloids.  Don't go on TV to plea for privacy.  Your job in this interivew is humility and contrition, and maybe some talk about golf. The lawsuit is for later.  The privacy debate is for later.

The speed factor: I would retreat with the family to get through the holidays and try to book an appearance early in 2010, far enough ahead of his first tournament so that the two events to not look connected.

A word on Mrs. Woods: yes, inquiring minds want to know (about everything), but really, she is legitimately off limits. I hope our society gets over its attitude that it is entitled to all the details of anyone’s life. Someone must say no to TMZ, no to the National Enquirer, no to the Daily Tattler and the Weekly World News. The Woods family might be the ones to do it. Mrs. Woods should NOT appear on any interview show anywhere, at any time. Do NOT open that door. (I’m counting on the Woods family for one huge lawsuit against the tabloids. The Enquirer’s story now appears faulty, but it flushed out another woman’s story in US Weekly. More women will get paid by the tabloids to tell their story.)

Yes, Chavis Crew Communications handles crisis communications. I hope you never need my services, but if you ever do…

By the way, do you ever wonder why celebrity endorsements sway our buying patterns in the first place?

10 suggestions for 10 banned PR words

Thanks, Mary Lou, for prompting a constructive reply to Robin Wauters' critique of hackneyed PR phrases. Humbly, I submit…

Instead of LEADING / LEADER, how about a provable, specific, quantitative term or unique identifier (“New York Times best selling,” “#1 synthetic motor oil,” etc.)?

Regarding the use of BEST / MOST / FASTEST / LARGEST / BIGGEST / etc., take Robin’s hint. Be able to prove it (source it!), and don’t super-niche it.

Instead of INNOVATIVE / INNOVATION, a simple “new design” might work, and you will spend at least a paragraph to describe exactly how it is new (as in never been done before).

Instead of REVOLUTIONARY, you might want to dial it down a notch and go with “ground-breaking,” which suggests you’re building something new, right?

Most of my “AWARD-WINNING” releases are posted to the respective organization’s website, for the record. Industry-specific outlets usually pick up such announcements, which are less than news, but more than information.

Unless you actually cause an outage (usually not a good thing), the use of DISRUPTIVE / DISRUPTION should be avoided. Robin’s right. If your product/service really shakes things up, you’ll be too busy answering the phone and e-mails to take time for press releases.

OK, I will try to avoid using CUTTING / BLEEDING EDGE in any of my writing or seminars. I will try.

Instead of NEXT-GENERATION, Robin prefers “updated version.” That works for me. Also, be careful of the term “2.0.” It’s swiftly reaching “overuse” status.

Is there another kind of PARTNERSHIP that is not STRATEGIC? Save nine letters and drop the word. (Hmmm… I’m going to have to look at my slogan for Chavis Crew Communications, “strategic content for websites and media relations.”

Seriously, SYNERGY is one of the great business-speak terms of the Information Age. It sounds scientific, organic, like some previously mysterious force is at work forming a great new discovery. Mergers are usually just that. And you’ll need a paragraph to explain why the deal makes sense. If it takes more than a few sentences, it might be too complicated to succeed, and reporters have a nose for that sort of thing.

As always, the above rules can be broken if necessary. If you’ve the goods, tell the story, and tell it well. Contact Chavis Crew Communications for truly innovative, synergistic copy.

Ban these words from your PR...

I found this blog post from Robin Wauters irresistible: “10 words I would love to see banned from press releases.”

You can probably guess what they are. A change in the public relations industry is upon us. Over-saturated writers and editors are busting every hyperbole they spot, so anyone seriously interested in coverage had better deliver the goods.

Journalists, editors, producers and bloggers insist, so publicists must show them.

As a committed subscriber to The Cluetrain Manifesto , I continually remind myself that the world is crying out for authentic conversation, human-to-human interaction, truth (or in the absence of truth, at the very least, honest discussion).

There is no substitute.

10 things I just learned about social media

Here’s how social media moves from on line to "real world": a techie friend told me about www.MeetUp.com, a monthly gathering around new technologies. A new Denver company put on a free panel on “Social Media,” and promoted it through a MeetUp post. I RSVPed, and spent the morning in downtown Denver getting schooled on several aspects of social media. Every client asks me about it, and the phenomenon has changed radically in the last year. Innovations are coming down the pike at a breathless pace. Thanks www.RedDoor.biz!

It behooves us all to keep up and stay sharp, so here are “10 things I just learned about social media.”

1. Effective social media is trusted communications between people who know each other. (Ari Newman, http://filtrbox.com)
2. “Twintern” – a new trend of hiring college students to manage Twitter posts, which makes one wonder, who’s speaking for your organization? (Jamie Dicken, http://brickfish.com)
3. Match your unique social approaches to your unique audience. (Crosby Noricks, www.reddoor.biz)
4. The same way e-mail changed the interoffice memo of the 80s, social media is changing e-mail. (Newman)
5. Keeping score is more than just tracking numbers of fans. You have to capture the value of individual conversations. (Noricks)
6. Two days is too long to wait to get back to someone with a question on your social media space. (Noricks)
7. Re-Tweeting is the new e-mail forward. (Newman)
8. You can’t afford not to do social media. (Adrian Glasenapp, http://newbelgium.com)
9. The link-shortening services are popular, not just to save you characters (in the Twitter 140-character space), but because they offer metrics to measure clicks. (Newman)
10. There is a cultural shift around social media. Companies are spreading knowledge, insights, responsibility and ownership of social media across departments. (Dirk Shaw, http://vignette.com)

There was so much more, but by the time we talk, things will have changed again. Which of the above “strikes” you?

U2, Prince camp on late night TV

Prince just finished a three-night engagement on NBC’s Tonight Show. U2 just did five straight nights on the CBS Late Show a couple of weeks ago. Record companies are pulling out all the stops to get eyes and ears on their product. It’s a battle for dollars in an age of file sharing and online music sales-one-track-at-a-time.

It’s a smart move for the TV networks too. They’re offering a unique platform for top music acts, and it lends to their credibility as well. Think the networks are all washed up? Not so fast.

Here’s what the rest of us can get out of these high profile engagements.
1) Partnerships work. Fighting over domain is the most fruitless kind of fearful, desperate act – the dying grasp of someone who has run out of ideas. Find partners. Create partnerships. (I’m trying really hard here to avoid the word “synergy.”) The fact is that collaborations with people that bring different but complimentary assets to the table are essential in this tough economy.

Plus, your customers win by gaining product from two great creators, not just one.

2) New technologies are not always the answer. What’s more simple than a four-piece combo (albeit the “greatest rock band in the world”)? What’s new about an 80-90s disco icon recycling old funk beats in strange make-up? Everything, because artists like Prince constant hit the “refresh” button on their styles.

Do what you do best, keep it fresh, and find new outlets that get your best work in front of customers in a fresh way.

3) New technologies are also part of the solution. I missed the third night of the Prince/JayLeno event live, but I found it on YouTube (of course). And Prince’s new album, while available in Target stores on Sunday, was available on line days earlier. Just because the top musicians are on TV, it doesn’t mean they’ve abandoned the brave new world of the Internet. That’s were most of their customers hang out. Apple passed Wal-Mart in music sales a year ago (April 2008) according to online tech mag arstechnica.com. In the not-too-distant future, music sales will “tip” to on line.

How can you engage your customers where they hang out? I want to help you figure it out. Give me a ring.