Good press relations - McCain or Obama?

(photo by Associated Press)
CBS reporter Dean Reynolds offers some important insights on the respective press operations of candidates McCain and Obama.

McCain - mostly on time, with daily schedules printed out to help national reporters plan their coverage. But usually only does one event per day. That makes it much easier to plan and accommodate reporters’ needs.

Obama – mostly behind “schedule,” but most days feel like they’re winging it, waiting for long stretches in the motorcade while the campaign figures out when the candidate will be on the move. And no written schedules.

On the campaign plane, Reynolds says McCain is friendly and outgoing with reporters. Obama does news conferences, but rarely banters with the “boys on the bus.”

McCain’s plane is clean. Obama’s plane is smelly. Eewww!

And while McCain’s events are better planned and his press aides seem knowledgeable and helpful to reporters, Obama’s team, described as “improvisational,” is overworked, under-informed, and not so motivated to cater to the needs of the press.

True, the major TV network types like Reynolds find it hard to accept that the world does not revolve around them. Still, he points out that those dinosaur evening news shows still bring in tens of millions of viewers nightly.

Dean Reynolds covered Obama for most of 2008, until spending a few days on McCain’s “Straight Talk Express” recently. That’s a good editorial move by the managers at CBS, keeping its reporters from getting too cozy (familiar) with one side’s staff.

The differences might be the effect of McCain’s experience on the stump. He’s been politicking since Obama was in NYC as a Columbia undergrad. Barack’s groundbreaking campaign is still the front runner, and they may not have time to organize the details as they crash through battleground states.

Replies to Reynolds’ column say Obama’s got the media in his pocket (“doe-eyed girls for Obama”), so he doesn’t have to care about them. The reporter warns, “in politics, what goes around, comes around.” Good media relations is based on facts, access and a basic human skill called courtesy.

Digital tracking by The Numerati

NPR’s Fresh Air program had a fascinating discussion on the role of digital information in our lives, and how much information we leave behind in our daily lives. What websites you visit, what you buy at the grocery store or Borders, and if you’re GPS-equipped, where your car is at any given moment. Privacy freaks are getting no sleep at all these days.

“The Numerati” is the sinister name given to the technophiles who mine all this data for clues to our habits and preferences. Business Week senior writer Stephen Baker (he also writes blogspotting.net) has a new book on the nature of all this digital spying.

After watching the movie Will Smith in “Enemy of the State” and Sandra Bullock in “The Net” (and knowing that Hollywood is years behind real NSA technology), I’ve pretty much given up any illusion that I have any real privacy left. In this tabloid, pay-you-for-a-scoop-on-your-mom era, I have no secrets that I trust will stay secret. For the right price, some hacker can expose my entire life. You won’t have to worry about me running for office.

Having given in to the Eye in the Sky, I’m actually OK with the grocer spitting out a coupon at checkout for something I actually want. When they start calling me at home addressing me by my first name, then I’ll complain. I kind of want to pretend that strangers do not know all about me (the same way I answer the phone with a nonchalant “hello,” when I already know from Caller ID whose calling).

Baker’s book points out that marketers do not fully know how to use all the data that’s available. They’ll figure it out eventually. The question is, what are you doing to find out more about your customers and prospects. What do they want? When, and in what color? The winners of the information game will have the first shot at a sale. But please have the decency to allow your customer to think his life is still mostly private.

Why podcasting works

Take it from a 30-year radio veteran (me), people like to listen to interesting conversation. And if your podcasting, you're chasing the right people.


A 2006 profile of podcast users from Edison Media Research:

• 11% of the survey indicated that they had ever listened to a podcast as defined (and 21% of persons age 12-17 have done so).


• Podcast listeners are very well educated, have higher than average household incomes, and represent a very attractive advertising target for both online AND local retailers.


• While podcast listeners are much more likely to block unwelcome advertising than the general public, they are no less likely to click on relevant advertising than other Internet consumers.

Edison updated their report in 2007 here.



More and more tools are available to help you tell your story to your website visitors, in quick, easy, downloadable packets. Best of all, your conversations are original and framed the way you want. Let's go podcasting!

10 billion online videos watched in Feb. '08, up 66%

I noticed it a couple of years ago, when my then-5th grader walked away from evening TV to the other side of the room, where the family computer lives. There, for an hour or more (if we let him), he would surf the internet for videos of his favorite animations, and stupid cat tricks. Rarely will he watch evening TV these days, and that's OK with me.

I'm converting slowly too. I used CBS.com's video stream to catch up on their drama "Jericho".)

The trend is settling in to mainstream America, and it has establishment media scrambling. From CNET.com/MSN.com...
"All that time you waste at the office watching stupid cat videos on YouTube adds up: Numbers released by ComScore on Wednesday indicate that U.S. Web users watched more than 10 billion online videos during the month of February. That's a 66 percent gain from the previous year."

Trade you a prime time sitcom for a webisode? How will you adapt to this trend in your marketing plan?

Bad week for PR guy Mark Penn

(salon.com/AP/Jerry Lai/burson-marsteller)
Talk about “can’t win for losing…” Mark Penn was rolling large as chief strategist for the Hillary Clinton campaign. He was one of those spokespeople made available to the media after a debate to offer “perspective.” Everyone outside the profession calls it “spin.” This was done under the handle of his personal research firm, Penn, Schoen and Berland Associates. Penn also worked on the Clinton ’96 re-election bid, and Hillary Clinton’s senate campaign. Penn’s Wikipedia entry is loaded with juicy tidbits about other work with the Bloomberg NYC mayoral run, election monitoring of Hugo Chavez election in Venezuela, work with Tony Blair, and others. This guy is busy.

Penn’s other gig, as CEO of PR giant Burson-Marsteller, was to represent the South American nation Columbia in their attempt to win passage of a new free trade agreement, which Senator Clinton opposes, by the way. B-M is one of the largest communications firms on the planet.

So Penn’s meeting with Columbia last week raised a stir. Penn apologized for meeting with Columbia. Feeling disrespected, Columbia fired Burson-Marsteller. And then, under pressure from unions who oppose the Columbian free trade deal, the Clinton campaign fired Penn. Penn’s personal company (PSB) continues to do polling for the Clinton campaign. The fallout in the blogosphere:

Politico.com says Sen. Clinton’s message will not change.

The liberal Huffington Post says Clinton loyalists have long simmered over Penn’s strategy to sacrifice caucus states, B-M's corporate clientele, and his sometimes public arguments with other Clinton staffers.

The conservative hotair.com says Penn offered research and advice, basically a “locked feedback loop” that just reinforced whatever his research revealed.

And now, a word on conflict of interest from the Public Relations Society of America Code of Ethics:
A member shall:
· Act in the best interests of the client or employer, even subordinating the member's personal interests.
· Avoid actions and circumstances that may appear to compromise good business judgment or create a conflict between personal and professional interests.
· Disclose promptly any existing or potential conflict of interest to affected clients or organizations.
· Encourage clients and customers to determine if a conflict exists after notifying all affected parties.

It’s hard to keep all these competing interests sorted out when you’re a multi-national conglomerate. Success can be its own enemy. Perhaps you would be better served by a smaller, more dedicated firm… like Chavis Crew Communications.

Lasers, not floodlights - sharpening your attack

Three current marketing trends point to more specialization in marketing, and a reduced reliance on mass marketing. From a column by Gerald Bagg, CEO of ad agency Quigley-Simpson:

3. The splintering of social networks: Watch for dominant MySpace and Face­book social networking sites to lose ground to more specialized, specific offerings like LinkedIn, Badoo and Quepasa.com.
4. Fragmenting of streaming video: Streaming video will likely follow the pre­dicted path of the social networks. While YouTube is the largest of these video sites currently, we're seeing tailored secular video sites pop up almost daily.
5. Narrowcasting vs. broadcasting: Tar­geting audiences through media mix mod­els, and combining technology with that, allowing marketers to conduct more so­phisticated analysis of what media gener­ates the most results from a particular audi­ence, will become more widely used.

Generic appeals in my inbox bug me to no end. But I have a high tolerance for messages from people I like, companies I use, and lists I sign up for.

Thanks to www.garydfoster.com for this lead from DMNews.
http://www.dmnews.com/Eight-direct-response-trends-in-08/article/104179/

Church Marketing Sucks.

Ooh. Edgy. Offensive. Angry. Funny. So totally true. So what?

The sacred sub-sector of the non-profit world has its work cut out for it. Consider:

• the ripped-off red and white swirl logo that read “Things go better with Jesus,”
• the hulking Jesus doing push ups with the cross (and the weight of the world) on his back in the name of “God’s Gym,”
• the big F-150 pick-up truck grill with the caption, "Built Lord Tough."

Christian marketing is all over the map. Unfortunately, much of it can be labeled “cheesy.” Worst of all, it’s not taken seriously.

Whatever your message to the public at large, the worse response to a general, mainstream media message is apathy. Getting ignored proves that you wasted whatever time and money you invested.

Tied for third place is the hearty “Amen” from the already converted, and the indignant cry of “Wrong!” from the opponents, both with little in the way of follow-up and follow-through.

The second most desirable response to a general market communications campaign is the protest, demands for a retraction, a letter campaign, pickets. A real outcry extends the reach of your original message to exponentially more than would have received the message otherwise. I’ve seen pickets and demonstrations do wonders (make million$$) for the people they were trying to shut down.

The winner for any marketing message fired out into the atmosphere for the general public is the considered response by the unaffiliated and undecided. The second look. The “maybe I’ll try it.” Watch how the political campaigns sprint for the middle after their nominations are secure.

That’s the position most churches find themselves in. Declining in attendance, marginalized by the media, mocked by the educational and scientific establishment, churches have a lot of ground to make up with people who don’t hate church. They don’t love church either. They are kinda-sorta you know, just busy doing other stuff. Enter the blog “Church Marketing Sucks.”

Given what they think is a “timeless message,” and “good news for the whole world,” churches have the potential to build a pretty good reputation at the grassroots. Media images, sex scandals and mega churches aside, what can a small to mid-sized congregation do to communicate its positive, feel-good message to its nonchalant neighbors?

Check out the serious and fun-filled folks who post at Church Marketing Sucks. Recent posts include a gallery of marketing poster art, dispatches from a Compassion project with orphans in Uganda, and a poll on love/dating/sex sermons. It's an excellent forum for taking this sector up a few notches in quality and effectiveness. We can only pray.

http://churchmarketingsucks.com/